Returns & Exchanges
At Jones, we want to ensure you have the right gear for your peak performance, which is why we offer a 30-day window for returns on all unused sports equipment and apparel. If your purchase doesn't meet your athletic needs, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the gear is in its original, unworn condition.
Label and Ship
Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse team inspects the returned gear, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing